Guest post by Sahana Jayaraman on Peppercom’s Repman Blog
To: Sahana
Last night my buzzer rang and from the lobby I heard a voice, “Sahana, you have a floral delivery.” I paused for a minute, thought about the date… “No, it isn’t a special occasion, isn’t my birthday…”
I ran downstairs to see what this was all about. The delivery man handed me a beautiful pot with a vibrant green plant assortment.
I opened the card and it read …. [click here to read the rest]
Wow, nice story. Actually I too have had some good experiences with AMEX. I had a couple (can you believe it) of frauds on my account – two in ONE year. AMEX were very diligent about it, no hassles, I was impressed. From what I have seen they have much better CS than some of their competitors. I sure want to keep my AMEX. Glad they helped you out, the flowers is a fab gesture!
By: Vishwas on December 18, 2008
at 1:05 pm
I’m quite impressed with AMEX’s response to the situation. They have always prided themselves with great customer service.
This is a tough sell, but now is the time when companies are posed with the opportunity to outshine their competition and gain market share. Strong leadership shown from management (ahem… something to learn, Big 3?)
I’m glad your ‘Rewards’ card has been rewarding
By: Adithya on December 19, 2008
at 6:47 am
Good for you. Probably they had the foresight of getting some bailout money
.
http://www.bloomberg.com/apps/news?pid=20601087&sid=afjV5RFxHw1s&refer=patrick.net
Couldn’t resist posting after seeing this article.
Take it easy.
By: Prakash on December 24, 2008
at 8:55 am